FAQs – You Ask, We Shine

We specialize in a range of premium, eco-friendly cleaning services for homes and businesses, including:

‍

• Carpet Cleaning
• Upholstery Cleaning
• Area Rug Cleaning (on-site and off-site options)
• Mattress Cleaning & Sanitizing
• Tile & Grout Cleaning
• Curtain & Drapery In-Home Cleaning
• Hardwood Floor Deep Cleaning
• Natural Stone Cleaning
• Dedicated Pet Odor Treatment
• Air Duct & Dryer Vent Cleaning

‍

We also provide specialty packages for life's big moments, such as the Allergy Reset Package (for allergen reduction), Move Out Package (for move-out cleaning), Pet Owner Package (for pet-friendly homes), New Baby Arrival Package (for new parents), Fresh Start Package (for new spaces), Host Refresh Package (for rental hosts), Seasonal Deep Clean Package (for quarterly refreshes), and Eco Detox Package (for chemical-sensitive clients).

‍
Dive deeper on our  Services Overview page!

Your well-being and our planet's health are top priorities! We exclusively use high-quality, plant-derived, non-toxic, and biodegradable cleaning solutions. They're tough on dirt but gentle on your home, family, pets, and the LA environment.

Yes, 100%! All our primary cleaning solutions are specifically chosen for their non-toxic, gentle properties, making them perfectly safe for everyone in your household, including little ones and furry friends. No harsh chemicals, no worries—just clean peace of mind.

Thanks to our advanced low-moisture cleaning techniques, carpets typically dry within just 1-2 hours, and upholstery within a few hours – significantly faster than many traditional methods. We get you back to enjoying your fresh space quickly!

For your initial free on-site estimate, yes, we kindly request someone 18+ is present. For the actual cleaning service, you're welcome to be home, but it's not mandatory if we've arranged access. Many clients give us access and come back to a sparkling space! We do recommend a quick walk-through with you at the end to ensure you’re thrilled. Totally up to you!

Generally, nope for the big stuff! Our team can typically move lighter items like coffee tables, small chairs, or end tables. For larger, heavier pieces (beds, dressers, large sofas, entertainment centers), we ask that you please clear those items or the surrounding area if you'd like underneath cleaned. We'll discuss all furniture specifics during your free on-site estimate.

With great care! Our lead specialist, Angel, brings over 20 years of expertise with delicate materials. During the on-site estimate, we'll meticulously inspect your items, identify the fabric or material type, and determine the safest, most effective cleaning method.

Our Instant Estimate tool gives you a quick ballpark price range based on the general info you provide. It’s great for initial planning! However, it's a preliminary estimate, not a guaranteed final quote, as on-site factors (actual size, condition, material type) can affect the exact scope.

Absolutely! The free, no-obligation on-site estimate (usually 15-30 mins) is key for a precise, all-inclusive quote. Our expert will inspect your space, assess materials/conditions, discuss your needs, answer all your questions, and provide a detailed written quote on the spot. Zero pressure!

Our minimum service value is $150, and there's a standard $35 service charge per booking. Most jobs typically range between $200–$400+, but this can vary based on the size of the area, the condition of the items, and the specific services & types of surfaces you need cleaned. For a personalized range, try our Instant Estimate Tool, or book a Free On-Site Visit for an exact quote!

We accept all major credit cards, debit cards, and other common electronic payment methods for your convenience.

Transparency is key! Your on-site quote is comprehensive for the agreed-upon services. The only potential additional fee, which we always discuss upfront if applicable, is a $90 Portable Equipment Fee. This may apply if parking is significantly distant or if service is required above the 2nd floor without an elevator, necessitating specialized equipment logistics.

• Booking is a breeze! You’ve got options:
  
  • Use our Instant Estimate Tool for a quick ballpark.
  • Book a Free On-Site Visit online for a precise quote (this is the best way if you're ready!).

Or, Contact Us directly – we’re happy to chat!

We proudly serve a wide range of neighborhoods across Los Angeles, Ventura, and Orange Counties, with a special focus on LA’s Westside (including Santa Monica, Westwood, Brentwood, Beverly Hills, Culver City, Encino, Sherman Oaks, Studio City, Calabasas, and more!). Our online booking tools help confirm if we cover your specific address. If you’re unsure, just reach out!

‍

Our standard service hours are Sunday–Friday 8:00 AM–9:00 PM PDT (Closed Saturday). We aim for flexibility and will work with you to find a convenient appointment time.

Life happens, we get it! Your booking confirmation email will include a link to easily reschedule or modify your appointment. We kindly request at least 24-48 hours' notice for any changes, so we can manage our team’s schedule effectively and serve all our clients efficiently.

Yes, we’d love to keep your space consistently sparkling! We offer flexible recurring cleaning plans (weekly, bi-weekly, monthly, etc.) tailored to your needs. Please Contact Us to discuss setting up a regular schedule that works for you.

We're your local LA, family-oriented cleaning pros, led by our head field specialist, Angel, who brings over 20 years of hands-on experience! We blend this deep expertise with a passion for eco-friendly products, the convenience of modern technology, and a genuine commitment to creating healthier, happier homes and businesses. We’re not just about cleaning; we’re about quality, trust, and those amazing "cleaner vibes." Learn more on our About Us page!

Yes, absolutely! Your peace of mind is essential. Every Clean Vibes Only team member is carefully selected, undergoes thorough professional training, is fully insured, and has passed a comprehensive background check. They arrive in uniform, ready to provide exceptional and respectful service.

We’ll make it right. No stress, no excuses. Our "Cleaner Spaces, Happier Vibes – That's Our Guarantee" means your satisfaction is our top priority. If you’re not completely thrilled with any aspect of our service, please contact us within 24 hours of your cleaning, and we will work diligently with you to ensure you’re happy with the results.

Yes, we do! We offer advanced Scotchgard™ Fabric Protection as an optional add-on for many of our fabric and carpet cleaning services. It’s a great way to protect your freshly cleaned items against future spills and stains, keeping them looking great longer. Ask us about it during your on-site estimate.

We're proud of the feedback we receive and love sharing it! You can see what our wonderful clients are saying on our dedicated Reviews Page.